---
title: "Closing a Trouble Ticket Follow-Up"
slug: "closing-a-trouble-ticket-follow-up"
updated: 2026-08-10T20:23:11Z
published: 2026-08-10T20:23:11Z
canonical: "help.idibilling.com/closing-a-trouble-ticket-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Closing a Trouble Ticket Follow-Up

You can close an open follow-up directly from the **Journals** tab in the View Trouble Ticket window or Edit Trouble Ticket window (Method 1 below). If you have the Edit Follow-up window open, you can also close the follow-up from there as described in Method 2 below.

Method #1

1. On the **Journals** tab on the View Trouble Ticket or Edit Trouble Ticket window, right-click on the desired follow-up and select **Close Follow-Up**. This displays a confirmation message.
2. Click **Yes**. This closes the follow-up and updates the **Journals** tab to reflect the closed status.

Method #2

1. From any of the tabs within the Edit Follow-Up window, click the **Close Follow-Up** button at the bottom of the window. This displays a confirmation message.
2. Click **Yes** to close the follow-up. If you did not make any changes to the follow-up, the confirmation and Edit Follow-Up windows are closed. The follow-up is closed and the **Journals** tab is updated to reflect the closed status.

If you made changes to the follow-up prior to clicking **Close Follow-Up**, you are prompted whether or not to save the changes.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13094.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A55Z&se=2026-11-14T12%3A12%3A55Z&sr=c&sp=r&sig=3isk8Auar8y95alPZ0fZhtqw8v%2FBCgYvQvklMo%2BdY%2FA%3D)
3. Click **Yes** to save your changes and close the follow-up. This displays another confirmation message to confirm whether or not to close the follow-up.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13092.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A55Z&se=2026-11-14T12%3A12%3A55Z&sr=c&sp=r&sig=3isk8Auar8y95alPZ0fZhtqw8v%2FBCgYvQvklMo%2BdY%2FA%3D)
4. Click **Yes**. This closes the confirmation and Edit Follow-Up windows. The follow-up is closed and the **Journals** tab is updated to reflect the closed status and any changes you made.