---
title: "Closing a Stand Alone Trouble Ticket Follow-Up"
slug: "closing-a-stand-alone-trouble-ticket-follow-up"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/closing-a-stand-alone-trouble-ticket-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Closing a Stand Alone Trouble Ticket Follow-Up

You can close an open follow-up from the Stand Alone Trouble Ticket window (method 1 below), or from the Edit Stand Alone Trouble Ticket window if you have that window open (method 2).

**Method 1**

1. On the **Journals** tab within the Stand Alone Trouble Ticket window, right-click on the follow-up and select **Close Follow-Up**. This displays a confirmation message.
2. To close the follow-up, click **Yes**.

**Method 2**

1. From any of the tabs within the Edit Follow-Up window, click the **Close Follow-Up** button at the bottom of the window. This displays a confirmation message.
2. Click **Yes** to close the follow-up. If you did not make any changes to the follow-up, the confirmation and Edit Follow-Up windows are closed. The follow-up is closed and the **Journals** tab is updated to reflect the closed status.

If you made changes to the follow-up prior to clicking **Close Follow-Up**, the Save Changes window is displayed.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13094.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A16%3A10Z&se=2026-11-14T12%3A16%3A10Z&sr=c&sp=r&sig=K0fyhosM3NopgrjGfe%2BwT6VS1iQG%2FHAVC7lPwSfSs6E%3D)
3. Click **Yes** to save your changes and close the follow-up. This displays a confirmation message.
4. To close the follow-up, click **Yes**. The confirmation and Edit Follow-Up windows are closed. The follow-up is closed and the **Journals** tab is updated to reflect the closed status and any changes you made.