---
title: "Closing a Dispute"
slug: "closing-a-dispute"
updated: 2026-07-14T20:01:28Z
published: 2026-07-14T20:01:28Z
canonical: "help.idibilling.com/closing-a-dispute"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Closing a Dispute

> [!NOTE]
> Note
> 
> Closing,a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.

The Details view for a selected dispute provides an icon for closing the dispute (![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83630.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A46Z&se=2026-11-14T11%3A49%3A46Z&sr=c&sp=r&sig=0DrtWgBEBar6nhM%2BPg70YwxAkUh%2FJNMMWknAnJ1g%2FnQ%3D) ) in the upper right corner.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83629.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A46Z&se=2026-11-14T11%3A49%3A46Z&sr=c&sp=r&sig=0DrtWgBEBar6nhM%2BPg70YwxAkUh%2FJNMMWknAnJ1g%2FnQ%3D)

Clicking the icon displays a confirmation message that lets you choose to proceed or cancel and keep the dispute open.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83633.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A46Z&se=2026-11-14T11%3A49%3A46Z&sr=c&sp=r&sig=0DrtWgBEBar6nhM%2BPg70YwxAkUh%2FJNMMWknAnJ1g%2FnQ%3D)

If you choose to proceed and close the dispute, it will continue to be listed, regardless of the Include Closed Disputes check box, until you refresh the view. Note: A closed dispute cannot be modified once it has been billed.