---
title: "Close"
slug: "close-1"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/close-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Close

Enabled: Lets you close a selected follow-up on either the Journals (or Follow-up) tab on the Customer window, the Follow-up Search Results, or the Open Follow-ups window.

Disabled: ***Close Follow-up*** is not displayed on the shortcut menu of these windows:

- Summary tab (Journals section) of the customer window
- Journals (or Follow-up) tab of the Customer window
- Journal for Order # window accessed from the customer Orders tab
- Follow-up Search Results window
- Open Follow-ups window
- View/Edit Trouble Ticket window - Journals tab