---
title: "Classes of Service"
slug: "classes-of-service"
updated: 2026-07-21T14:11:15Z
published: 2026-07-21T14:11:15Z
canonical: "help.idibilling.com/classes-of-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Classes of Service

This table defines Classes of Service which are used in conjunction with USOCs and Access Line Equivalent (ALE) reports. Examples include ***residential*** or ***business***.

> [!NOTE]
> Note
> 
> A residential class of service may have different ALE values than a business class of service.

ALE is a term used to indicate the number of equivalent access lines that one high-capacity date line such as T1 or ISDN represents. Access Line equivalents provide a more accurate means of comparing connection capacity, and are used for measuring revenue.

The values in this table are used to populate the ***Class of Service*** drop-down list for Products, Packages, Pricing Plans, AdvancePay Products (wireless only), and Services in Product Catalog.

To set up and maintain the Classes of Service table:

- Under **Data Management** double-click **Classes of Service**. This displays the Class of Service window.

![](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/18940.bmp)

The Classes of Service window contains the following information.

| Class of Service ID (read only) | System-generated identifier that uniquely identifies the class of service. |
| --- | --- |
| Description | A description of the class of service. |

The shortcut menu for this table lets you add, edit and delete classes of service. See [Working with Data Management Tables](/v1/docs/working-with-data-management-tables).