---
title: "Checks for Parent Service Disconnects"
slug: "checks-for-parent-service-disconnects"
updated: 2026-08-10T20:17:55Z
published: 2026-08-10T20:17:55Z
canonical: "help.idibilling.com/checks-for-parent-service-disconnects"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Checks for Parent Service Disconnects

Here are some of the specific actions that are taken in the IDI platform where checks are done to ensure that a product or an order does not leave a child product without a parent.

#### **In POS (wireless only)**

- A check is done after completing Guided Assignment flow.
- Another check is made when user clicks on Finish.

Error Message if applicable:

Item ‘Description SKU of the Orphaned Child’ on service ‘the Orphaned Child’s Service Number’ is missing a parent item from the family ‘The Family Name’ for the date range MM/DD/YYYY to MM/DD/YYYY. A parent item from the same family must be added to complete the order.

#### **In Order Management (wizards)**

These wizards are affected:
  - If there is a problem, the same validation is performed upon user clicking Complete Sale.
  - New customer Wizard
  - Add Service Wizard
  - Reconnect Service Wizard
  - Disconnect Service Wizard

A check is done for all of these wizards when user clicks Finish.
- An error message is displayed if a mismatch occurs.
- If user has permission, they can do an override.
- If no permission, user cannot complete order.

#### **Move Service**
- If an error exists on the disconnect portion of the Move Service, this message displayed is:

Item ‘XXX’ on service ‘YYY’ on the original account must have an active parent item from the family ‘ZZZ’ for the date range MM/DD/YYYY to MM/DD/YYYY. This must be fixed to complete the Move Service.
- If an error exists on the add portion of the Move Service, this message displayed is:

Item ‘XXX’ on service ‘YYY’ on the destination account must have an active parent item from the family ‘ZZZ’ for the date range MM/DD/YYYY to MM/DD/YYYY. This must be fixed to complete the Move Service.