---
title: "Changing a Market and Market Locks"
slug: "changing-a-market-and-market-locks"
updated: 2026-08-10T20:22:20Z
published: 2026-08-10T20:22:20Z
canonical: "help.idibilling.com/changing-a-market-and-market-locks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing a Market and Market Locks

Changes to markets may be made to address various situations. For example, a customer's address may change and prompt the need to verify that they are still within the associated market, or a customer may purchase additional accounts which need to have a market assigned.

Changes to markets can be either direct or indirect.

- A **direct market change** can be made by a permissioned user (via the drop down list)
- An **indirect market change** is the result of a system or custom validation process

Markets can be locked or unlocked on a customer account.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/54633.jpg?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A47Z&se=2026-11-14T12%3A04%3A47Z&sr=c&sp=r&sig=AzzYqAd2mclzV9n%2FWULrzieNzFv1zfUnQhxY99nAK94%3D)

The Lock icon appears either unlocked (as above) or locked.
- A locked market means that the customer's market cannot be changed by a system or custom process (indirect change) that auto-assigns the market. Only a manual edit can be made to the market (by a permissioned user), which restricts it from being changed by a system or custom process.
- An unlocked market indicates that it can be updated or changed, resulting from a system or custom process (an indirect change) that auto-assigns the market.

#### Changing a Customer's Market:

1. Access the customer account and select Edit Customer from the **Account** menu.
2. Select a market from the drop down list and click **Save**. (Whether this market is locked or unlocked has no impact.)

The system verifies the change by performing an address/account validation per existing business rules.

The Market Change Detail form dialog is displayed.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/54639.jpg?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A47Z&se=2026-11-14T12%3A04%3A47Z&sr=c&sp=r&sig=AzzYqAd2mclzV9n%2FWULrzieNzFv1zfUnQhxY99nAK94%3D)
  1. If validation fails, you are prompted to select **bypass** or **cancel**.

> [!NOTE]
> Note
> 
> The market change is completed even if bypass is selected and any violation of address validation is found.
3. Select a Change Reason (required) and enter a Description (optional).
4. Click **Save**.

> [!NOTE]
> Note
> 
> Both types of changes require the system to perform an address/customer account validation.

#### Changing a Customer's Market Lock:

1. Access the customer account and select Edit Customer from the **Account** menu.
2. Click the Lock icon next the market field to change it to either locked or unlocked.
3. Respond to the prompt to continue.

The icon changes to either locked or unlocked.

See also:

[About Markets](/v1/docs/about-markets)

Market Configuration

User Limit-To Profiles