---
title: "Change Reason History Search"
slug: "change-reason-history-search"
updated: 2026-08-10T20:23:11Z
published: 2026-08-10T20:23:11Z
canonical: "help.idibilling.com/change-reason-history-search"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Reason History Search

You can use this search feature to locate many types of changes (with their reasons) that have taken place to a customer account or to a service number.

The search window is accessed from **Applications > Customer Management > Change Reason History Search**.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/54656.jpg?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A46Z&se=2026-11-14T11%3A51%3A46Z&sr=c&sp=r&sig=wNU3ppTWg76d2cQpGEVUtS0bqRd8ksei7IUjms%2FoT1Y%3D)

#### Performing a Change Reason History Search

From the Change Reason History Search window:

1. Enter as much information as you want in order to narrow your search.

OR
2. Enter nothing to return more numerous results.
3. Click **Search** to continue.

> [!NOTE]
> Note
> 
> Only results allowed by a user limit-to profile will be displayed.

The Change History Search results is a grid of matching customers/service numbers with self-explanatory columns describing the change.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/54658.jpg?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A46Z&se=2026-11-14T11%3A51%3A46Z&sr=c&sp=r&sig=wNU3ppTWg76d2cQpGEVUtS0bqRd8ksei7IUjms%2FoT1Y%3D)

You can right-click to filter the results or view the customer account. Or, you can double-click a row to view the customer account.