---
title: "Capturing the Shipping Information"
slug: "capturing-the-shipping-information"
updated: 2026-08-10T20:17:55Z
published: 2026-08-10T20:17:55Z
canonical: "help.idibilling.com/capturing-the-shipping-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Capturing the Shipping Information

The address to which the handset is shipped may not be the same as the address of the primary customer contact. Whether the address is the same or different, you must enter a shipping address. The shipping address is used to calculate retail taxes.

> [!NOTE]
> Note:
> 
> The shipping address CANNOT be a P.O. Box. A valid address must be used because shipping taxes are derived from either the shipping address or the tax jurisdiction specified on the shipping, if the Override Default check box on the window is checked. (More)

You can select an address that already exists on the account, for example the primary customer contact's address, or enter a new shipping contact address.

The Contact drop-down menu provides a list of existing addresses for this customer (primary customer contact address, billing contact address, and service address). You can use this menu to select an existing address if the shipping address is the same as one of these addresses.

If you need to specify a different shipping address, use the control to the right of the Contact menu. This control starts a dialog for creating a new shipping contact or editing an existing shipping contact (including name, phone number, address and e-mail).

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/39777.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A20Z&se=2026-11-14T12%3A08%3A20Z&sr=c&sp=r&sig=lA5J7gbhafgbnDp5qiAPSzYhpsU2nPPSSsW8iCFrE1o%3D)

To enter the shipping address:

1. Use one of the methods described above to specify the shipping address.
2. Click **Next** to continue. This displays the Credit Check window if a credit check is required by your company. See [About Credit Checks and Deposits](/v1/docs/about-credit-checks-and-deposits).

If your company does not require a credit check for the customer, check **Skip Credit Check** and click **Finish**. This closes the Make Sales Request wizard and opens the Make Sales Request for ***customer's name*** window.
3. From this window, you can select the items the customer wants to buy. See [Selecting Catalog Items](/v1/docs/selecting-line-items).