---
title: "Bulk Disconnect Customer"
slug: "bulk-disconnect-customer"
updated: 2026-08-10T20:15:52Z
published: 2026-08-10T20:15:52Z
canonical: "help.idibilling.com/bulk-disconnect-customer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk Disconnect Customer

You can disconnect the customer accounts currently displayed in the Collections Search Results window. This function disconnects the customer accounts and all associated features and services. To bulk disconnect customer accounts:

- Right-click anywhere in the Collections Search Results window and select **Bulk Operations > Bulk Disconnect Customer**. This displays the Bulk Disconnect Customers window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27322.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A40Z&se=2026-11-14T12%3A03%3A40Z&sr=c&sp=r&sig=os4cKfhitF4r8s3Y%2B4LBy6tdq%2FQcN%2FlUnoYXif6aAKI%3D)
- Enter the required information as described below:

| Order Type | Select the appropriate type from the drop-down list. |
| --- | --- |
| Est. Completion | Targeted completion date for this request. |
| Order Attributes | Order attributes that correspond to the selected order type. |
| Disconnect Date | Date the customers are being disconnected. |
| Reason For Leaving | Reason the customers are being disconnected from the drop-down list. |
| Account Status | Select the desired status from the drop-down list. |
| Description | Enter any additional information regarding the disconnection of these customers. > [!NOTE] > Note: > > To enter a carriage return (start a new line), hold down the **Ctrl** key and press **Enter**. |
| Include Future Disconnected Children in the Order | Select/check this check box if you want to include child items in this order that have disconnect dates that occur in the future. |
| Porting Out | Select/check this check box if you are porting out the disconnected service numbers (moving service numbers to another carrier). |
- Click **Submit** to disconnect the customer accounts. This displays the Bulk Operation Status window indicating the bulk operation completed successfully.
- Click **OK**. This creates a Disconnect order for each customer account and sets the Disconnect Date column in the Collections Search Results window to the current date.