---
title: "Auto-creating E911 Batch Records"
slug: "auto-creating-e911-batch-records-1"
updated: 2026-05-04T16:29:03Z
published: 2026-05-19T12:27:34Z
canonical: "help.idibilling.com/auto-creating-e911-batch-records-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-creating E911 Batch Records

E911 batch records are auto created when E911 address information is changed via an order or via Customer Management. This is supported by the *Create Batch Detail* workflow action in the Customer Care category.

![A screenshot of a blue screen Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-blue-screen-description-automat.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A44Z&se=2026-11-14T11%3A49%3A44Z&sr=c&sp=r&sig=HkV7SSEWg%2FmH0s3uyHdry05xuWB6ZqxBzlkuifklFxo%3D)

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatica-23(3).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A44Z&se=2026-11-14T11%3A49%3A44Z&sr=c&sp=r&sig=HkV7SSEWg%2FmH0s3uyHdry05xuWB6ZqxBzlkuifklFxo%3D)

## Auto-creating E911 Batch Records for Orders

For orders that change E911 information, E911 batch records are created for the following:

- add service
- disconnect service
- reconnect service
- duplicate service
- change service number

> [!NOTE]
> Note:
> 
> Do not use orders to modify an E911 address on an existing service. Use Customer Care to do this instead. This functionality will be supported in orders in a future release.

To have orders create E911 batch records, add a task to run the *Create E911 Batch Detail* action in the appropriate Order Workflow that runs prior to the billing system update. The following illustrates how to do this.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatica-24(3).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A44Z&se=2026-11-14T11%3A49%3A44Z&sr=c&sp=r&sig=HkV7SSEWg%2FmH0s3uyHdry05xuWB6ZqxBzlkuifklFxo%3D)

## Auto-creating E911 Records in Customer Care

In Customer Care, one of four system-defined triggers automatically run the *Create Batch Detail* action as applicable:

- Contact Modified
- Customer Modified
- E911 Service Modified
- Service Address Modified

These triggers are ready for use out-of-the box and do not require any further configuration.

You can use the trigger search to find these triggers by selecting **Create E911 Batch Detail** as the *Action* criterion and **System-Defined** as the Type.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatica-25(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A44Z&se=2026-11-14T11%3A49%3A44Z&sr=c&sp=r&sig=HkV7SSEWg%2FmH0s3uyHdry05xuWB6ZqxBzlkuifklFxo%3D)