---
title: "Auto-assigning Follow-Ups and Trouble Tickets"
slug: "auto-assigning-follow-ups-and-trouble-tickets"
updated: 2026-07-22T12:37:23Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/auto-assigning-follow-ups-and-trouble-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-assigning Follow-Ups and Trouble Tickets

Auto-assign is an alternative to the manual method for assigning follow-ups and trouble tickets. This helps you to direct certain follow-ups and trouble tickets that require special handling to a designated "expert" user group. Auto-assign follow-ups and trouble tickets are automatically assigned by the IDI platform in round-robin fashion to users in the specified user group.

Follow-ups and trouble tickets that do not require special handling by a designated user group may use the default manual assignment method. See [Adding/Editing a Follow-Up](/v1/docs/adding-editing-a-follow-up).

Whether the follow-up or trouble ticket is auto-assignable or manually assigned, once it is entered into the IDI platform, the same functionality is available (view, modify, print, close, and so on).

[How Auto-assign Works](/v1/docs/how-auto-assign-works)

[Setup Requirements for Auto-assign](/v1/docs/setup-requirements-for-auto-assign)

[Using Auto-assign in the IDI Desktop Client](/v1/docs/using-auto-assign-in-the-idi-desktop-client)