--- title: "Assigning/Editing a Service - Port Requests tab" slug: "assigning-editing-a-service-port-requests-tab" updated: 2026-08-10T20:22:32Z published: 2026-08-10T20:22:32Z canonical: "help.idibilling.com/assigning-editing-a-service-port-requests-tab" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Assigning/Editing a Service - Port Requests tab The **Port Requests** tab of the Service Number window includes information about the service number if it has been ported in or out. **(Show picture)** ![Service Number Port Requests](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68996.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) The Port Requests tab is displayed in two sections. The section displays basic information about all port requests for the service number. The section displays information about the various actions that have been performed on the selected port request. **Port Requests** The Port Requests section lists all requests meeting the search criteria and includes the following columns: **Port status icon** The Port Status describes the current state of the port request. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Open** indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future. ![icoGreenCircleArrow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27536.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Pending** indicates the port request was sent to the carrier, but is not completed or canceled. ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Completed** indicates a response was received from the carrier or a user manually changed the port request status to Completed. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32475.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Canceled** indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled. **Request ID** The Request ID is the unique CostGuard identifier of the port request. **Service Number** The **Service Number** is the MDN being ported. **Port Types** Selecting a Port Type determines the kinds of Port requests returned from the search: **Port In Only** returns requests dealing with service numbers being transferred to your company from another carrier. **Port Out Only** returns requests dealing with service numbers being transferred from your company to another carrier. **Both** returns requests dealing with both kinds of porting, depending on your other criteria. **Last Activity Type** The **Last Activity Type** describes the most recent action performed on a port request. The Port Type you select determines the list of activities you can choose. Selecting a Port Type of **Both** lists all activity types. **Associated Dates** You can specify a date range for any or all of the dates associated with a port request. If no dates are specified, all requests with the selected criteria are displayed. The **Create Date** is the date the port request was opened, either by receiving a port-out request from a carrier, or by creating a port-in request to be sent to a carrier. The **Initiation Date** is the date the receives a response from the carrier (such as Sprint). This response includes the Port ID and the date and time the port will take place. The **Due Date** is the date porting will or did occur. This date should be in the carrier's time zone. The **Last Activity Date** is the most recent date any action was performed on the port request. **Carrier** The **Carrier** is name of the company the number is being ported from or to. **Port ID** The **Port ID** is the unique port identification supplied by the carrier. Used only for port-in requests. **Status** The Port Status describes the current state of the port request. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Open** indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future. ![icoGreenCircleArrow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27536.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Pending** indicates the port request was sent to the carrier, but is not completed or canceled. ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Completed** indicates a response was received from the carrier or a user manually changed the port request status to Completed. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32475.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) **Canceled** indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled. The actions available on a Port Request differ based on the Port Type: **Port-In Request menu options** Using the shortcut menu on a **Port-In Request**, you can perform the following: **Initiate the port-in request** Selecting **Initiate** from the Actions button menu or shortcut menu opens the Port In Request Remark window. ![PortInRequestRemard](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42379.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) 1. Enter any pertinent information for this port in request. 2. Click **Save**. This sets the Initiation Date to today and and submits the port request to be sent to the previous carrier. You can initiate the request only if the port request has a status of Open and you have the appropriate permissions. > [!NOTE] > Note > > A remark is not required, but you must click Save to initiate the port-in request. **Complete the port-in request** **Force Complete** sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions. Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed. Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled. **Cancel the port-in request** **Cancel** sets the port request status to Canceled. You can cancel the port request only when its status is Pending and you have the appropriate permissions. Canceling a port request creates a cancel request which is sent to the carrier. **View Request** Selecting **View Request** form the Port Request Search Results window opens the Request Detail window. See [Port Request Detail](/v1/docs/port-request-detail). **Assign the port-in request to yourself** Selecting **Assign To Me** assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions. **Port-Out Request menu options** Using the shortcut menu on a **Port-Out Request**, you can perform the following: **Edit the response** Selecting the **Edit Response** option from the Actions button or shortcut menu expands to three edit options for a port-out request: **Resolution Required** Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure. ![EditPortOutExpenseDialog](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42427.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) 1. Select the **Reason** from the list. (More) 2. Enter any remarks, if necessary. 3. Click **Save**. **Confirm** Selecting **Confirm** changes the activity type to Confirmation Submitted. **Delay** Selecting **Delay** changes the activity type to Delay Notice Submitted. **Complete the request** **Force Complete** sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions. Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed. Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled. **Cancel the request** Selecting **Force Cancel** from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled. **View the request** Selecting **View Request** form the Port Request Search Results window opens the Request Detail window. See [Port Request Detail](/v1/docs/port-request-detail). **Assign the request to yourself** Selecting **Assign To Me** assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions. **Activity Log** Select a port request to display its activity history in the Activity Log section. This section includes the following columns: **Activity Type** The actions performed on a port request differ based on the Port Type: **Port-In Activity Types** The following are Port-In Activity Types: **Port In Created** Port In Created means the initial port in request was created in the system. **Port In Initiation Date Updated** Port In Initiation Date Updated means the scheduled date for the port was changed either manually or by the system. **Port In Submitted** Port In Submitted means fulfillment has taken place, but the request has not been sent to the carrier. **Port In Response** Port In Response means the request was sent to the carrier and a valid response has been received. **Port In Updated** Port In Updated means port in request is updated before it has been sent for the first time to the Service Number Porting Agency. Once the request has been sent, additional changes to a request have an activity type of . **Supplemental Request Submitted** Supplemental Request Submitted means information on the pending request was changed by someone in your company. **Port In Error** Port In Error means the request was sent to the carrier, but an error response was received. **Supplemental Request Submitted** Supplemental Request Submitted means information on the pending request was changed by someone in your company. **Change Due Date Submitted** Change Due Date Submitted means the only change made to the pending request by someone in your company was the due date. **Change Due Date Received** Change Due Date Received means the system received a due date change from the carrier. **Delay Received** Delay Received means the system received a message from the carrier indicating the port-in request is delayed. **Resolution Required Received** Resolution Required Received means the system received a message indicating information needs to be corrected and resent to the carrier. **Pending Abandoned Received** Pending Abandoned Received means the system received a message from the carrier indicating the date the carrier will cancel the port-in if no action is taken. **Confirmation Received** Confirmation Received means the carrier confirmed the information in the the request is correct and the carrier is awaiting the transfer of the number to the new switch. **Completed** Completed means the system has received a message from the subscriber's former carrier (such as Sprint) that the request is completed. **Port In Cancel Submitted** Port In Cancel Submitted means a user cancelled a port-in request, and the cancellation is waiting to be sent to the carrier. **Canceled** Canceled means the port-in request cancellation was sent to the carrier. **Port-Out Activity Types** The following are Port-Out Activity Types: **Canceled** Canceled means the port-out request was received from the carrier and subsequently canceled. If CostGuard receives a request to cancel the Port-Out, the The request to cancel may be received in a file from the carrier may be received canceling the request or you can manually cancel the request. **Completed** Completed means the system has received a message from the subscriber's former carrier (such as Sprint) that the request is completed. **Confirmation Sent** Confirmation Sent means the file containing the confirmation record was transmitted to the carrier. **Confirmation Submitted** Once CostGuard validates a port-out request, the system creates a confirmation record to be sent to the carrier. **Delay Notice Sent** Delay Notice Sent means the notice has be transmitted to the carrier. **Delay Notice Submitted** The Delay Notice Submitted activity type means a notification to delay the port-out request is waiting to be sent to the carrier. This can happen automatically when the request has failed validation after the number of attempts your company has set have been made (currently five attempts). You can also manually submit a Delay Notice by selecting that option from the shortcut menu. See also: [Edit Response](/v1/docs/edit-response) shortcut menu option **Port Out Request Received** Port Out Request Received means the Initial port-out request has been received from the carrier. **Resolution Required Sent** Resolution Required Sent means the submitted request for resolution record has actually been sent to the carrier. **Resolution Required Submitted** Resolution Required Submitted means an issue has been identified with the port-out request and a message for the carrier has been created (but not yet sent). This activity type be generated either manually or automatically by the CostGuard. **Supplemental Request Received** Supplemental Request Received means additional updates associated with the port-out request have been received from the carrier. **Activity Date** The **Activity Date** is the date and time the activity took place. **Description** The **Description** is a short explanation of the results of the activity. **User** The **User** is the individual or system initiating the activity. **Time Zone** The Time Zone is the ID of the time zone information included with the port request. **Due Date Time** The Due Date is the date and time the port-in request is to be completed. **Remark** A **Remark** is any additional information a user entered when performing certain activities. To view details of an activity, right-click the activity and select **View Activity**. This displays the read-only window. **Port Activity Detail** ![PortActivityDetail](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42426.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) See also: [About Port Requests](/v1/docs/about-port-requests)