---
title: "Assigning/Editing a Service - Contact Information Tab"
slug: "assigning-editing-a-service-contact-information-tab"
updated: 2026-08-10T20:22:32Z
published: 2026-08-10T20:22:32Z
canonical: "help.idibilling.com/assigning-editing-a-service-contact-information-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning/Editing a Service - Contact Information Tab

The **Contact Information** tab lets you add the contact information associated with the service.

**(Show picture)**

![Service Number Contact Information](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68991.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D)

This tab provides the following information:

| Contact | Primary Customer Contact or Service Contact for this service. The address fields in this window are populated with the selected contact's address. > [!NOTE] > Note > > If the contact is not in the drop-down list, you can add a new contact by clicking the ***Add Contact*** link to the right of this field. See below. |
| --- | --- |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29122.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) | Click this link to create a new contact. This displays the New Contact window (see [Adding a Contact](/v1/docs/adding-a-contact)). When you click **Save** on the New Contact window, the new contact is added to the Contact drop-down list (see above). **Notes**: - Since there can only be one Primary Customer Contact, which is included in the Contact drop-down list, you can only add Service Contacts via this link. - If a contact is added while adding a new service order and the service order is subsequently cancelled, the contact remains in the system. |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29123.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D) | Click this link to edit the displayed contact. See [Editing a Contact](/v1/docs/editing-a-contact) for more information. When you click **Save** in the Edit Contact window, the Contact field, Contact drop-down list, and address fields in this window are updated to reflect the changes. > [!NOTE] > Note > > This link is disabled if the selected Contact is the Primary Customer Contact. |
| Contact Type | Contact type assigned to the selected Contact. |
| Location Number | Location Number for the selected contact. **Notes**: - You cannot modify this field, if the selected Contact is the Primary Customer Contact. - If you clear this field, the system automatically assigns the next available Location Number to this contact. |
| Customer Name | Selected Contact's name. |
| Company Name | Selected Contact's company name. |
| Street 1, 2 & 3 | Selected Contact's street address. |
| City/State/Zip | Selected Contact's City, State, and Zip Code. |
| Country | Selected Contact's Country. The default is USA (empty field = USA). |
| Validation Result | The Validation Result icon describes the result of the automatic address validation. ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D)Green check mark: the validation was successful and the Required and Actual validation types match. ![icoYellowCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28169.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D)Yellow check mark: the validation was successful but the Required and Actual validation types do not match. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32475.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A54Z&se=2026-11-14T11%3A51%3A54Z&sr=c&sp=r&sig=ekF%2BFBnDJMBfOPu0x%2FW68%2BH9QGE8rttkW4%2FiNyouLL0%3D)Red X: the validation was unsuccessful and the attempt was bypassed. |