---
title: "Assigned To History"
slug: "assigned-to-history"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/assigned-to-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigned To History

The person assigned to a trouble ticket may change as the trouble ticket moves through the resolution process. The **Assigned To History** tab on the View Trouble Ticket and Edit Trouble Ticket windows lists the people that have been assigned to a trouble ticket.

To view the Assigned To History for a trouble ticket:

1. Click the **Journals** tab in the Customer window.
2. Right-click on the trouble ticket, and select **View** (if trouble ticket is closed) or **Edit** (if trouble ticket is open).
3. From the View Trouble Ticket or Edit Trouble Ticket window, click the **Assigned To History** tab. This displays the list of people that have been assigned to this trouble ticket.

![TTAssignedToHistory](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23238.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A50Z&se=2026-11-14T12%3A11%3A50Z&sr=c&sp=r&sig=xyivvDk%2FU%2B160jP5Gw3SPo6%2BFcmBCZtftZZ7BmbCPIA%3D)

The **Assigned To History** tab contains the following information:

| Assigned To | Name of person assigned to this trouble ticket. |
| --- | --- |
| Start Date | Date this person was assigned to this trouble ticket. |
| End Date | Date this person was removed from this trouble ticket. If an End Date is not specified, this indicates that person is currently assigned to this trouble ticket. |