--- title: "Adjustments and Reversals" slug: "adjustments-and-reversals" updated: 2026-07-14T20:02:16Z published: 2026-07-14T20:02:16Z canonical: "help.idibilling.com/adjustments-and-reversals" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Adjustments and Reversals You can add an adjustment, reversal and reversal fee on a dispute. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83841.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) A color-coded dollar sign icon is available for open Disputes on the Dispute Details view: - Green + = Add Adjustment. This is available if the dispute has not had an adjustment applied - Yellow + = Add Reversal. This is available if the dispute currently has an adjustment that has not yet been reversed - Red + = Add Reversal Fee. This is available if the dispute currently has a Reversal that has not yet had a fee applied > [!NOTE] > Note > > Only one action is available at a time; and each of these actions is available only once per dispute. These actions are not required. The dispute can be closed at any time. #### Adding an Adjustment On the Disputes page, if the selected Dispute does not yet have an associated adjustment, the Add Adjustment icon (dollar sign with green +) will be available in the Details view. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83852.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) Clicking this icon displays the Create Adjustment dialog. Amount, Adjustment Date and Type are required fields. The Amount cannot exceed the original amount. The Adjustment Types drop-down is pre-filter to have Credit Adjustment Types only. The Adjustment date defaults to today, and can be changed as needed. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83847.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) Once an adjustment is created, the dispute page will show the adjustment under Resolution Actions, and the icon will change to add reversal mode. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83850.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) #### Reversing an Adjustment When an adjustment on a dispute has not yet been reversed, you can reverse the adjustment as indicated by the dollar sign with a yellow +. Clicking this icon displays the Create Adjustment dialog specifically for reversals. The reversal information is pre-populated with information from the adjustment that is being reversed. The amount, date and type are set to the original adjustment settings and cannot be changed. You may select a reversal reason as needed. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83854.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) Once a reversal is applied, the dispute page will show the reversal under Resolution Actions, and the icon will change to add reversal fee mode. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83857.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) #### Applying a Reversal Fee If you’ve created an adjustment reversal and not yet applied a fee, you can associate a fee to the reversal as indicated by the dollar sign with the red +. Clicking this icon displays the Create Adjustment dialog specifically for reversal fees. Enter the Amount and select an Adjustment Type. Note: Adjustment types are pre-filtered to only have debit types. The description is pre-populated to Dispute Reversal Fee; however, it can be edited. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83860.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D) Once a reversal fee is applied, the dispute page will show the fee under Resolution Actions, and the color-coded adjustment icon will no longer be available. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83863.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A55Z&se=2026-11-14T11%3A49%3A55Z&sr=c&sp=r&sig=juNPFGJeGnzLZPKWvK7ud4VxtWGgLznwDTNFBNjgqu4%3D)