---
title: "Address Discrepancy"
slug: "address-discrepancy"
updated: 2026-08-10T20:17:36Z
published: 2026-08-10T20:17:36Z
canonical: "help.idibilling.com/address-discrepancy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Address Discrepancy

When an address discrepancy has been found, the discrepancy must be corrected before you can complete the order. To do this:

1. Click **OK** to acknowledge and dismiss the message.
2. Click the **Credit Response** button and then select **Address Discrepancy** from the menu.

**(Show picture)**

![Address Discrepancy Menu](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40124.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A37%3A34Z&se=2026-11-14T12%3A37%3A34Z&sr=c&sp=r&sig=m2U6xx70UXsmQM88qIQ3RI0ySAjQ%2BerhGCvgQcCttWc%3D)

This displays a list of addresses entered for the customer in the IDI platform as well as any previous and current addresses returned from the credit bureau.

**(Show picture)**

![Address Discrepancy Window 1](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40120.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A37%3A34Z&se=2026-11-14T12%3A37%3A34Z&sr=c&sp=r&sig=m2U6xx70UXsmQM88qIQ3RI0ySAjQ%2BerhGCvgQcCttWc%3D)
3. Click **Yes** to fix the address discrepancy. This displays a dialog for entering the correct address.

**(Show picture)**

![Address Discrepancy Window 2](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40122.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A37%3A34Z&se=2026-11-14T12%3A37%3A34Z&sr=c&sp=r&sig=m2U6xx70UXsmQM88qIQ3RI0ySAjQ%2BerhGCvgQcCttWc%3D)

> [!NOTE]
> Note:
> 
> Clicking **No** will stop the order.
4. Select whether the address is current or previous from the Address Type drop-down menu.
5. Enter the correct address.
6. Click **Save**.

If there are no other problems with the credit check, the credit class is set and you may proceed with the order.