---
title: "Adding a Trouble Ticket"
slug: "adding-a-trouble-ticket"
updated: 2026-07-22T12:36:57Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/adding-a-trouble-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Trouble Ticket

To add a new trouble ticket, the **New** trouble ticket permission must be enabled in your Permission Profile. See [Trouble Tickets Permissions](/v1/docs/trouble-tickets).

The following procedure covers normal and parent/child trouble tickets. To add a trouble ticket:

1. Perform a customer search and open the Customer window for a specific customer account. See [Accessing Customer Management Records](/v1/docs/accessing-customer-management-records-customer-search).
2. Click the **Journals** tab (or **Troubles** tab if applicable).
3. To add a new trouble ticket, right-click on any row and select **New > Trouble Ticket**.

This displays the New Trouble Ticket window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61933(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A01Z&se=2026-11-14T12%3A08%3A01Z&sr=c&sp=r&sig=vZMjdUbdNScKqAI1URsR%2Ft%2FgoTIZpATsFAafvzjbuf0%3D)
4. Enter the Trouble Ticket information on the [Trouble Tab](/v1/docs/trouble-tab).
5. Click the **Location** tab and enter location information for this trouble ticket (see [Location Tab](/v1/docs/location-tab)).
6. Click the **Contact** tab and enter contact information for this trouble ticket (see [Contact Tab](/v1/docs/contact-tab)).
7. Click **Save** when you are finished.

> [!NOTE]
> Note
> 
> You can add trouble tickets from the **Summary** tab on the Customer # window. If you do not check the "Display on Customer Summary Tab" check box when you create a trouble ticket, the trouble ticket is not displayed on the **Summary** tab. It is only displayed on the **Journals** tab.

See also:

[Editing a Trouble Ticket](/v1/docs/editing-a-trouble-ticket)

[Moving Journals, Follow-Ups and Trouble Tickets](/v1/docs/moving-journals-follow-ups-and-trouble-tickets)

[Global Trouble Tickets](/v1/docs/global-trouble-tickets)

[Stand Alone Trouble Tickets](/v1/docs/stand-alone-trouble-tickets)

[Using Auto-assign in the IDI Desktop Client](/v1/docs/using-auto-assign-in-the-idi-desktop-client)