---
title: "Adding a Trouble Ticket Follow-Up"
slug: "adding-a-trouble-ticket-follow-up"
updated: 2026-08-10T20:23:11Z
published: 2026-08-10T20:23:11Z
canonical: "help.idibilling.com/adding-a-trouble-ticket-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Trouble Ticket Follow-Up

To add a new follow-up to an existing trouble ticket:

1. On the **Journals** tab in the View Trouble Ticket or Edit Trouble Ticket window, right-click on any row and select **New > Follow-Up**. This displays the New Follow-Up window.

> [!NOTE]
> Note
> 
> When adding a follow-up to a trouble ticket, the “Display on Customer Summary Tab” check box is not provided in the New Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61960.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A15%3A48Z&se=2026-11-14T12%3A15%3A48Z&sr=c&sp=r&sig=zE6v9oo3YzsCh%2BcdJHFLON3ZN15v5jNPnAQHaDahEkc%3D)
2. Enter the Follow-Up information. See [Adding/Editing a Follow-Up](/v1/docs/adding-editing-a-follow-up) for details.
3. Click **Save** to create the new follow-up and close the New Follow-Up window.