---
title: "Adding a Stand Alone Trouble Ticket Journal Entry"
slug: "adding-a-stand-alone-trouble-ticket-journal-entry"
updated: 2026-08-10T20:21:53Z
published: 2026-08-10T20:21:53Z
canonical: "help.idibilling.com/adding-a-stand-alone-trouble-ticket-journal-entry"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Stand Alone Trouble Ticket Journal Entry

The **New > Journal** function for Stand Alone trouble tickets works the same as the **New > Journal** function for customer trouble tickets.

To add a new journal entry to an existing Stand Alone trouble ticket:

1. On the **Journals** tab in the Edit Stand Alone Trouble Ticket window, right-click on any row and select **New > Journal**. This displays the New Journal window.

> [!NOTE]
> Note
> 
> When adding a journal entry to a Stand Alone trouble ticket, the “Display on Customer Summary Tab” check box is not provided in the Edit Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.

See [Adding a Trouble Ticket Journal Entry](/v1/docs/adding-a-trouble-ticket-journal-entry) for more detailed information on adding new journal entries to a trouble ticket.