---
title: "Adding a Stand Alone Trouble Ticket Follow-Up"
slug: "adding-a-stand-alone-trouble-ticket-follow-up"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/adding-a-stand-alone-trouble-ticket-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Stand Alone Trouble Ticket Follow-Up

The **New > Follow-Up** function for Stand Alone trouble tickets works the same as the **New > Follow-Up** function for customer trouble tickets.

To add a new follow-up to an existing Stand Alone trouble ticket:

1. On the **Journals** tab within the Edit Stand Alone Trouble Ticket window, right-click on any row and select **New > Follow-Up**. This displays the New Follow-Up window.

> [!NOTE]
> Note
> 
> When adding a follow-up to a Stand Alone trouble ticket, the “Display on Customer Summary Tab" check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level.

See [Adding a Trouble Ticket Follow-Up](/v1/docs/adding-a-trouble-ticket-follow-up) for more detailed information on adding new follow-ups to a trouble ticket.