---
title: "Adding a Global Trouble Ticket Journal Entry"
slug: "adding-a-global-trouble-ticket-journal-entry"
updated: 2026-08-10T20:23:16Z
published: 2026-08-10T20:23:16Z
canonical: "help.idibilling.com/adding-a-global-trouble-ticket-journal-entry"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Global Trouble Ticket Journal Entry

To add a new journal entry to an existing Global trouble ticket:

- On the **Journals** tab in the Edit Global Trouble Ticket window, right-click on any row and select **New > Journal**. This displays the New Journal window.

> [!NOTE]
> Note
> 
> When adding a journal entry to a Global trouble ticket, the “Display on Customer Summary Tab" check box is not provided in the New Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.

The **New > Journal** function for Global trouble tickets works the same as the **New > Journal** function for customer trouble tickets. See [Adding a Trouble Ticket Journal Entry](/v1/docs/adding-a-trouble-ticket-journal-entry) for more detailed information on adding new journal entries to a trouble ticket.