---
title: "Add Wait Time"
slug: "add-wait-time"
updated: 2026-08-11T11:51:50Z
published: 2026-08-11T11:51:50Z
canonical: "help.idibilling.com/add-wait-time"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Wait Time

This action is installed by the Orders web module. This action supports the ability to add wait time to a process. Use Add Wait Time in a Workflow Definition when the process requires a delay before the next ranked task should go to an In-Progress status. For example, a customer satisfaction survey should be sent via email five days after a ticket is closed. Users can configure the process to have the Add Wait Time action immediately after the close ticket task in a workflow. This will insure that the survey is sent 5 days later.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82671.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A47Z&se=2026-11-14T12%3A07%3A47Z&sr=c&sp=r&sig=gtJfp9RcSaOVZTF5Ul%2F%2FyTqsvQzXNXNbbiC2M%2F3TH2w%3D)

#### Parameters:

| Interval - Duration |  |
| --- | --- |
| Interval - Time Interval |  |
| Wait Time End |  |
| Recompute on Resume |  |