---
title: "Add Categories to a Ticket Type"
slug: "add-categories-to-a-ticket-type"
updated: 2026-08-11T11:40:28Z
published: 2026-08-11T11:40:28Z
canonical: "help.idibilling.com/add-categories-to-a-ticket-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Categories to a Ticket Type

In the right hand side of the screen right-click on a Ticket Type.

Select New Child Category to configure a single category or to add multiple entries at the same child level select ‘Add Bulk Categories’.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/76239.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A22%3A02Z&se=2026-11-14T12%3A22%3A02Z&sr=c&sp=r&sig=xvTUbF%2BrGD3ZTQ78MRFMaQ0y6xQ3YbT8yBzSOH7VbJ0%3D)

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/76240.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A22%3A02Z&se=2026-11-14T12%3A22%3A02Z&sr=c&sp=r&sig=xvTUbF%2BrGD3ZTQ78MRFMaQ0y6xQ3YbT8yBzSOH7VbJ0%3D)

**Ticket Type:** Predetermined based on the Type you are adding Categories to.

**Category:** Select from the list of configured Categories one you wish to make available for users when creating a Ticket of the specified Type.

**Default Ticket Impact/Urgency:** Set the Impact/Urgency that will automatically be set when a user creates a Ticket and specifies this Category

**Default Ticket Priority:** If not utilizing Impact and Urgency this will set the Priority that will automatically be set.

**Auto Assign User Group:** Select a group that the Ticket will default being assigned to.

**Default Ticket Title:** Define the Title of the Ticket to use.

**Default Ticket Description** Define the Ticket Description to use.