---
title: "Add a Ticket Type"
slug: "add-a-ticket-type"
updated: 2026-08-11T11:40:23Z
published: 2026-08-11T11:40:23Z
canonical: "help.idibilling.com/add-a-ticket-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a Ticket Type

Right click in the left hand side of the screen and select ‘New Root Type’.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/76238.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A09Z&se=2026-11-14T12%3A08%3A09Z&sr=c&sp=r&sig=vX%2BIN%2B%2F19ZIk4RDndRN2aJXoxPCrwpbuo5XTCiOmzN0%3D)

**Ticket Type:** Select the Type that you want to configure

**Default Ticket Impact/Urgency:** Set the Impact/Urgency that will automatically be set when a user creates a Ticket and specifies this Ticket Type

**Default Ticket Priority:** If not utilizing Impact and Urgency this will set the Priority that will automatically be set.

**Auto Assign User Group:** Select a group that the Ticket will default being assigned to.

**Default Ticket Title:** Define the Title of the Ticket to use.

**Default Ticket Description** Define the Ticket Description to use.

> [!WARNING]
> Warning
> 
> **Please Note:**
> 
> Default values are only used when creating Tickets, not during editing existing.

> [!WARNING]
> Warning
> 
> Each Type/Category classification has to have default values explicitly defined in order for them to be used. Default values do not inherit down to lower-level classifications from high-level ones. The configured default values (or blank values) will be used only from the lowest level of classification that the user selects.

> [!WARNING]
> Warning
> 
> ***Example:***
> 
> A configured default Title for a classification of **Incident** will not be used if the user selects a classification of **Incident >Network Outage**. This holds true even if there are no default values configured for **Incident > Network Outage**.