---
title: "Accessing the Phone Bbook"
slug: "accessing-the-phone-bbook"
updated: 2026-08-10T20:18:56Z
published: 2026-08-10T20:18:56Z
canonical: "help.idibilling.com/accessing-the-phone-bbook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing the Phone Bbook

1. On the Make Sale window, right-click a line item associated with a service.and select **View Phone Book**. This displays the the Phone Book window for that service.

**(Show picture)**

![PhoneBookPageForServiceNumber](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/65963.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A47Z&se=2026-11-14T12%3A11%3A47Z&sr=c&sp=r&sig=dmwnYGgmwU5bPubiwRKdZNw0KvGNYSpStv%2BhmKHZLG4%3D)

The Phone Book window lists the order of the entry as displayed in the Phone Book (**Rank**), the **Name** of the person and the **Phone Number** of that person.

From this window, you can or an entry.

**add, edit**

To add (or edit) an entry to the Phone Book:

  1. Right-click in the Phone Book window and select **New** (or **Edit**). This displays the New (or Edit) Phone Book Entry window.

**(Show picture)**

![EditPhoneBookEntry](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/65968.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A47Z&se=2026-11-14T12%3A11%3A47Z&sr=c&sp=r&sig=dmwnYGgmwU5bPubiwRKdZNw0KvGNYSpStv%2BhmKHZLG4%3D)
  2. Enter the **Name** to be associated with the phone book number. You can enter up to of 35 characters.
  3. Enter the 10 digit **Phone Number**.
  4. Click **Save**. The listing is added to the Phone Book window and the New Phone Book Entry window remains open for more entries.

> [!NOTE]
> Note
> 
> Special phone book numbers are added by assigning the appropriate product to the service. See [About Special Phone Numbers for Phone Books](/v1/docs/about-special-phone-numbers-for-phone-books).

See also:

[Arranging the Phone Book Entries](/v1/docs/arranging-the-phone-book-entries)

**Deleting Phone Book Entries**

To delete an entry from a phone book:

  1. Open the service number's phone book. (See Accessing a Customer Phone Book)
  2. Right-click the entry you want to remove and click **Delete**. This displays a confirmation message.
  3. Click **Yes** to continue with the deletion.
  4. Click **Save** to close the Phone Book window and remove the entry from the database.

OR

Click **Actions > Refresh** to remove the entry from the database and keep the Phone Book window open. This action also synchronizes special numbers on the service with those currently in the associated product. (See [Synchronizing the Phone Book to Products Active on the Service](/v1/docs/synchronizing-the-phone-book-to-products-active-on-the-service).)

See also:

[About Special Phone Numbers for Phone Books](/v1/docs/about-special-phone-numbers-for-phone-books)

**delete**

To delete an entry from a phone book:

  1. Open the service number's phone book. (See Accessing a Customer Phone Book)
  2. Right-click the entry you want to remove and click **Delete**. This displays a confirmation message.
  3. Click **Yes** to continue with the deletion.
  4. Click **Save** to close the Phone Book window and remove the entry from the database.

OR

Click **Actions > Refresh** to remove the entry from the database and keep the Phone Book window open. This action also synchronizes special numbers on the service with those currently in the associated product. (See [Synchronizing the Phone Book to Products Active on the Service](/v1/docs/synchronizing-the-phone-book-to-products-active-on-the-service).)

See also:

[About Special Phone Numbers for Phone Books](/v1/docs/about-special-phone-numbers-for-phone-books)

See also:

[Arranging the Phone Book Entries](/v1/docs/arranging-the-phone-book-entries)