---
title: "About Workflow"
slug: "about-workflow"
updated: 2026-07-30T08:33:48Z
published: 2026-08-11T11:45:30Z
canonical: "help.idibilling.com/about-workflow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About Workflow

Workflow is an easy to use, high-performance, web-based client for creating and automating business processes.

Workflow Triggers and Actions provides advanced capabilities that allow providers to launch automated processes based upon the occurrence of specific system events. Extending IDI platform functionality or enabling integration to the provider’s cloud and on premise systems can be accomplished quickly without the need for customizations or specialized development.

#### Catching Up

If you're a current user, check out what's new since the last release in [What's New With Workflow](/v1/docs/what-s-new-with-workflow).

If you're a first time user, get acquainted with Workflow and find quick access to more detailed topics in Getting Started.

#### Links to More Information

- [Working with Business Process Definitions (build,](/v1/docs/creating-a-business-process-definition) promote and manage Business Process Definitions, and configure other Workflow elements)
- [Starting a Workflow](/v1/docs/starting-a-workflow)
- [Managing Workflows](/v1/docs/managing-workflows)
- [Working with Triggers](/v1/docs/working-with-triggers)
- [Working with Actions](/v1/docs/working-with-actions)
- [Working with Data Lookups - Smart Data](/v1/docs/data-lookups-smart-data)
- [Working with Dynamic Parameters](/v1/docs/adding-dynamic-parameters-injections-variables)
- [Communications Integration](/v1/docs/communications-integration)