---
title: "About Warranty Search"
slug: "about-warranty-search"
updated: 2026-08-10T20:16:10Z
published: 2026-08-10T20:16:10Z
canonical: "help.idibilling.com/about-warranty-search"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About Warranty Search

Front Office Warranty Search lets you search for and review if a previously sold serialized Retail Product is still covered by a valid Warranty. If a defective serialized retail product is still covered, it can be returned for a refund (according the the location's Register Policy), or replaced (with the sale or swap of new or refurbished equipment), or repaired (using your company's process outside the IDI platform).

> [!NOTE]
> Note:
> 
> If the location's Register Policy prevents a return, but the warranty is still in effect, use inventory adjustments per your company's business rules to bring the warrantied item into inventory.

To search for serialized Retail Product warranties:

- From the Applications menu, select **POS Front Office > Warranty Search**. This displays the Warranty Search window.

![Warranty Search](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68860.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A08Z&se=2026-11-14T12%3A04%3A08Z&sr=c&sp=r&sig=KZEZ%2Bx1hpiRICkvq26WyKHExonxRV65jsctgY8sLMPw%3D)
- Enter search criteria.

| Customer Name | Name of the customer. |
| --- | --- |
| Customer Account Number | Customer's account number. |
| Service Number | Service number of the defective handset . |
| SKU | Product identifier for serialized retail product type. > [!NOTE] > Note: > > To use SKU as a criterion, you must specify at least one additional parameter. |
| Equipment ID | Unique serial number of the serialized retail product . |
| Receipt Number | POS sales receipt number of the serialized retail product . |
| Include Expired Warranties | Checked: All warranties matching the search criteria and displayed even if the warranty has expired. Unchecked: Only active warranties matching the search criteria are displayed. Warranties considered active if their Finalized Date plus Warranty Term (in days) is greater than or equal to the current date. |

> [!NOTE]
> Note:
> 
> Wildcards are accepted in each of the fields.

- Click **Search**. This displays the Warranty Search Results.

![Warranty Search Results](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/68864.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A08Z&se=2026-11-14T12%3A04%3A08Z&sr=c&sp=r&sig=KZEZ%2Bx1hpiRICkvq26WyKHExonxRV65jsctgY8sLMPw%3D)

This window includes these columns:

| Customer Name | Name of the customer. > [!NOTE] > Note: > > Does not apply if the original sale was a POS Make Quick Sale. |
| --- | --- |
| Account Number | Customer's account number. > [!NOTE] > Note: > > Does not apply if the original sale was a POS Make Quick Sale. |
| Service Number | Service number of the defective handset. > [!NOTE] > Note: > > Does not apply if the serialized serialized retail product was sold at the Customer level. |
| SKU | Product identifier for serialized retail product type. > [!NOTE] > Note: > > To use SKU as a criterion, you must specify at least one additional parameter. |
| SKU Description | Description of the serialized retail product . |
| Equipment ID | Unique serial number of the serialized retail product . |
| Receipt Number | Receipt number of POS sales transaction. |
| Finalized Date | Date the POS sales transaction was finalized. |
| Warranty Name | Name of the warranty. |
| Warranty Expiration Date | Date the warranty expires calculated by adding the Finalized Date plus the Warranty Term. |
| Warranty Term | Number of days for the Warranty. |
| Warranty Description | Description of the Warranty as configured in Product Management. |
| Warranty Terms and Conditions | Text of the the terms and conditions of the warranty as configured in Product Management. |
| Returned Date | Finalized date of the return if the serialized retail product is returned. |
| Return Receipt Number | Receipt Number of the return if the serialized retail product is returned. |