---
title: "About Customer Phone Book"
slug: "about-customer-phone-book"
updated: 2026-08-10T20:21:53Z
published: 2026-08-10T20:21:53Z
canonical: "help.idibilling.com/about-customer-phone-book"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About Customer Phone Book

You can maintain a phone book for each service number. This information can be used by your company to assist subscribers when they need to make a call to the contacts listed in their phone books. For example, George wants to call his great-granddaughter Cindy. He dials your company's operator, and requests Cindy's number. Your operator finds the number in the database containing George's customer phone book. The operator can then give the number to George or complete the call for him.

If your company offers products with related special phone numbers, such as your Customer Service number, these numbers are also part of the customer's phone book.

The customer phone book is accessed from the Services tab.

1. Select the Services tab of the customer account.
2. Right-click the appropriate service number and select **View > Phone Book**. This displays the Phone Book window for that service.

**(Show picture)**

![PhoneBookPageForServiceNumber](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/65963.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A32Z&se=2026-11-14T12%3A03%3A32Z&sr=c&sp=r&sig=KPLGyxed802%2FGJH4V2CUjvgx2%2FVEdZPNu4jgwE%2B4s4k%3D)

The Phone Book window lists the order of the entry as displayed in the Phone Book (**Rank**), the **Name** of the person and the **Phone Number** of that person.

If a product assigned to the service added special numbers, these numbers are also listed. They are designated by a lock icon ![icoLock2013](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/65965.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A32Z&se=2026-11-14T12%3A03%3A32Z&sr=c&sp=r&sig=KPLGyxed802%2FGJH4V2CUjvgx2%2FVEdZPNu4jgwE%2B4s4k%3D) and cannot be edited or deleted.

#### Adding/Editing and Entry

To add (or edit) an entry to the Phone Book:

1. Right-click in the Phone Book window and select **New** (or **Edit**). This displays the New (or Edit) Phone Book Entry window.

**(Show picture)**

![EditPhoneBookEntry](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/65968.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A32Z&se=2026-11-14T12%3A03%3A32Z&sr=c&sp=r&sig=KPLGyxed802%2FGJH4V2CUjvgx2%2FVEdZPNu4jgwE%2B4s4k%3D)
2. Enter the **Name** to be associated with the phone book number. You can enter up to of 35 characters.
3. Enter the 10 digit **Phone Number**.
4. Click **Save**. The listing is added to the Phone Book window and the New Phone Book Entry window remains open for more entries.

> [!NOTE]
> Note
> 
> Special phone book numbers are added by assigning the appropriate product to the service. See [About Special Phone Numbers for Phone Books](/v1/docs/about-special-phone-numbers-for-phone-books).

#### Arranging the Order

Once the Phone Book window contains a list of entries, you can arrange the order they will appear in the customer's phone book.

1. Select an entry and click the up or down arrows to move it higher or lower in the ranking. If an entry has a Rank of 0, it will appear first in the customer's phone book. This is often used as the emergency contact.
2. Click **Save** to update the database and close the window.

OR

Click **Close** to close the window without updating the database with your changes.

> [!NOTE]
> Note
> 
> The **Actions > Refresh** button saves all the changes to the database, but leaves the window open for additional changes.

#### Deleting an Entry

To delete an entry from a phone book:

1. Right-click the entry you want to remove and click **Delete**. This displays a confirmation message.
2. Click **Yes** to continue with the deletion.
3. Click **Save** to close the Phone Book window and remove the entry from the database.

OR

Click **Actions > Refresh** to remove the entry from the database and keep the Phone Book window open. This action also synchronizes special numbers on the service with those currently in the associated product. (See [Synchronizing the Phone Book to Products Active on the Service](/v1/docs/synchronizing-the-phone-book-to-products-active-on-the-service).)