---
title: "About CPNI Notifications"
slug: "about-cpni-notifications"
updated: 2026-07-23T09:14:00Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/about-cpni-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About CPNI Notifications

CPNI Notifications are notices sent to customers such as a PIN or information about an account change. These notifications can be in the form of:

- E-mail
- Text message
- Letter (hard copy)

These conditions must be followed up with a notification to the customer to verify that the change was done legitimately:
- Password change
- Backup authentication question or answer change, or e-mail address change
- Authorized user list and/or password
- Online account change
- Address of record change

#### Notification Templates

Your company can decide what templates to use for these notifications. See the following examples.

[Sample Notification for Changed Information](/v1/docs/example-notification-for-changed-information)

[Sample PIN Notifications](/v1/docs/sample-pin-notifications)

> [!NOTE]
> Note
> 
> Notifications will only be sent to the primary billing contact of an account. Should there be no primary billing contact, then the primary customer contact will receive notifications.

#### Logging of Notifications

The following information will be saved for each notification that is sent.

- Date
- Time
- System user ID of person who initiated the notification
- Account number

See also:

[Configuring CPNI Notification Settings](/v1/docs/configuring-cpni-settings-notifications-tab)

[About PINs](/v1/docs/about-pins)