---
title: "A Match is Found But Credit is Denied"
slug: "a-match-is-found-but-credit-is-denied"
updated: 2026-08-10T20:17:36Z
published: 2026-08-10T20:17:36Z
canonical: "help.idibilling.com/a-match-is-found-but-credit-is-denied"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# A Match is Found But Credit is Denied

If credit is denied, this is indicated in the Credit Report Result area and a message box is displayed indicating the order cannot proceed. In this case:

1. Click **OK** to acknowledge the message.
2. Click **Cancel** to cancel the order

OR

Re-submit the credit report request with new information.