CostGuard Version 23.7 Details

Article Contents

CostGuard Version 23.7 Core Bulletin

Change Orders

Functional Area	AR/FR	Description
Orders	FR 3515	Require Cancel Reason code for active protection plans on Customer Disconnect orders This lets you apply a cancel reason code for all active protection plans on an account when you submit a customer disconnect order. It saves you from having to individually cancel protection plans and specifying cancel reasons prior to disconnecting the customer.
Payment Processing	FR 3533	Enhancements for configuration page With CostGuard version 23.7 the Paymentus Configuration form in Customer Care is now presented on two drop-down menus. Subdomain and encryption secret configuration has been moved to the second menu. Complete information for setting up and using the Paymentus Solution is provided in the Paymentus Payment Vendor article in the IDI Knowledge Center.
Treatment	AR 9207	Workbook editor enhancements Service count by invoice category – A new workbook function (ServiceCountByInvoiceCategory) provides the treatment workbook with a service type count when provided a specified invoice category (InvoiceCategoryID) and service type (SvcTypeID). This new function uses a new workbook reference (CatalogIDs) sheet for lookup. Detect multiple services across an invoice category where collection actions (hotline/suspend/restore) are applicable. Ability to remove identified accounts from automated processing when multiple accounts (as described above) are detected. Manually take collection action based on manually selected services from the identified account.
E911 Management Orders Customer Care Workflow Admin Console	FR 3463	Support for E911 in CostGuard Web Modules New functionality in the CostGuard Orders, Customer Care, and Workflow web modules helps Wireline providers manage E911 service information. In addition, new functionality in Admin Console Data Management supports multiple E911 companies.
Customer Management – Invoice Display	FR 3489	Invoice Service Summary enhancements Total new charges and account charges have been added to the invoice service summary.
Address Validation – USPS	FR 3532	Annual update of USPS Address Validation DLLs. Nore:Current DLLs will stop working as of 07/30/2023.
Tickets Customer Care Inventory Orders Payment Gateway Product Catalog Provisioning Bulk Data	N/A	Internal maintenance updates