CostGuard Version 22.3 Details

This is for customers using the new Provisioning application. The system will copy provisioning data assigned to the template service when adding additional service numbers via the assign service number functionality in the Orders web module. The system will copy the saved provisioning data associated with the service or features assigned to the service. This reduces the time it takes to create and submit orders with large volumes of services.

A new Reverse Service Penalties action has been added to Workflow to support reversing penalties applied during final billing when reconnecting an account or service. The new action lets you configure the number of days the account or service is eligible for reversal of penalties (Eligibility Days). You can also configure the Disconnect Reason to reverse Early Termination Fees (ETFs) associated with contract penalties, the adjustment type used to reverse ETFs, and adjustment type to reverse Installment plan balances.

The CostGuard system lets you set up an automated action for declined E-Pay transactions. This functionality must be enabled and configured in Customer Care.

This release (22.3) provides a new configuration option that lets you direct the retry logic to use the balance to date on the account rather than the original transaction amount. The Balance to Date is the Total Balance which includes posted charges (debits) and payments/credits that have not yet been invoiced for the account.

The Bulk Data module allows users to import and update data in the CostGuard system using a comma separated file (CSV). With version 22.3, this module supports bulk adding and modifying device records. Rather than using the existing CostGuard Client Device or Samsung Manifest File Upload utilities, the Bulk Data Import method reduces the likelihood of syntax errors and makes it easier to create and manage import files.

You can search and view successfully imported Device records via CostGuard Client Device Management (Applications > BackOffice Management).

This adds a sortable Owner field to the Equipment Inventory OmniSearch results, as well as a drop down to filter by Equipment Owner in the search criteria.

WorkflowManagement APIs have been updated such that they no longer automatically return data for all related environments. Rather each API will only return data for the current environment. This reduces the risk of accidental data exposure.