CostGuard Version 21.10 Details

Security lets you specify a pre-defined list of allowed IP addresses to restrict access to CostGuard web modules (Customer Care, Orders, Workflow, etc…). This helps ensure your employees or contractors are only accessing CostGuard environments from networks, work spaces, and computers that have proper security controls in place.

Note: The functionality will not be immediately available for all customers when CostGuard version 21.10 is released at the beginning of October. The feature will be released for each customer over the first two weeks of October.

Current wireless retail functionality in the CostGuard system supports configuring devices (Handsets) by Technology Type. In doing so, the system enforces business rules for the expected serial number (Equipment ID) formats per the Technology Type (15 or 16 numeric characters maximum, no alpha characters allowed).

Some carriers now offer a home internet setup with wireless routers. These devices may use a different Equipment ID format that prevents them from being sold in POS as a traditional wireless equipment associated to a service.

To support the sale of such devices in POS Make Sale this enhancement lets you bypass handset Equipment ID restrictions by associating a retail product SKU with an equipment type created in the Inventory web module. For these retail products the Equipment ID can be up to 50 alphanumeric characters. In CostGuard Client and Customer Care you can view the device on the service.

If the product is returned the association is removed such that the serial number is available for use on another service.

As part of a larger effort to minimize duplicate Address Validation calls to CoreLogic, starting with 21.10:

• The Address Validation Log will display the Special District Codes that may be associated with a CoreLogic related Address Validation Request.
• The system will now support reviewing previous successful CoreLogic Address Validation Requests, made within an Environment, to use the previous response rather than re-issuing the same request. The system will attempt to match any new validation request against any previous request and/or response. The previous requests/responses that are eligible for matching must have been
  • completed since the 21.10 release
  • validated no older than the days configured by the setting Enhanced Address Validation Setting Re-validate age (Days).

Notes:

• A new SaaS Config setting must be enabled for this feature to take affect :’ADDRESSVALIDATIONMANAGEMENT/VALIDATION/MATCHPREVIOUSREQUEST’.
• Other enhancements related to this effort were previously deployed in CostGuard version 21.9.

This enhancement integrates USAePay into the Payment Gateway Application (PGA) for full support of USAePay in Customer Care. This includes the ability to perform the following E-Pay transactions in Customer Care:

• Create new E-Pay accounts in Customer Care through USAePay
• Edit Credit Card and ACH E-Pay accounts
• Make Payments
• Issue a Credits

In PGA users can:

• Search for and view transactions that were initiated via Customer Care
• Configure a profile for USAePay that can be used in PGA APIs

The Calix Link E7 GPON ONT provisioning action was updated to be in line with Calix requirements. The updated action sends an empty intf xml node when the default port is set to None.