CostGuard Version 20.7 Details

Article Contents

CostGuard Version 20.7 Core Bulletin

Change Orders

Functional Area	AR/FR	Description
Customer Care	FR 3257	Automate Bill Cycle Changes Through Workflow – The Modify Customer Bill Cycle action lets you automate changing a customer’s Bill Cycle based on Bill Cycle Assignment rules configured in CostGuard Client. The action can be embedded in a workflow or be tied to a trigger (for example Customer Modified). Note: This feature was originally introduced in version 20.6. Version 20.7 provides these enhancements: Order Date field renamed as Date Return values now include New Bill Cycle ID as well as New Bill Period ID
Workflow	FR 3169	Task Search includes Link Reference Type and ID – Link Reference Type and Link Reference ID have been added as search parameters on the Task Search page. This is an enhancement to FR 3169 – Enhanced bi-directional linkage between Workflows, Customer Care and Tickets – delivered in CostGuard version 20.6.
Workflow	FR 3259	Export task search results – Users can export task search results to a csv file.
Workflow	FR 3260	Export Trigger page – Users can export Trigger page contents to a csv file.
Workflow Customer Care Tickets	FR 3232	Data Lifecycle Management on Communications Messages – The following functionality related to Data Lifecycle Management is available in Workflow and CostGuard 20.7 ahead of the full functionality which is targeted for Communications version 20.8: New Workflow Actions – These actions are intended and set up specifically for Data Lifecycle Management and do not require any configuration by CostGuard users: Archive Linked Workflow Messages action archives Communications Messages associated to Workflows. Archive Linked Customer Messages action archives Communications Messages associated to Customer Accounts. Archive Linked Ticket Messages action archives Communications Messages associated to Tickets. New informational text on Communications searches: Search on a Workflow instance when the completion date is older than the Communications retention period. Message bodies cannot be searched on archived messages. Search on Tickets when ticket closed date is older than the Communications retention period. Message bodies cannot be searched on archived messages. Search on Accounts when customer disconnected date is older than the Communications retention period. Message bodies cannot be searched on archived messages.
Provisioning Scripts	FR 3252	Ability to edit provisioning script parameters on a scheduled job – IDI has been adding the ability to create parameters on scheduled jobs to make values configurable, and no longer hard-coded in the scripts. While some jobs were updated to allow this, not all jobs had been updated. Under this feature all remaining scheduled jobs related to provisioning have now been updated. This means all credentials and other related information required to interface with the 3rd party network elements are now configurable, and can be modified without the need for an adaptive request.