CostGuard Version 20.5 Details

Article Contents

CostGuard Version 20.5 Core Release Bulletin

Change Orders:

Functional Area	AR/FR	Description
Customer Care	FR 3009 FR 3153	View Starting Code Entries and Plan History on a service – These enhancements save users from having to go to CostGuard Client to see this information. There is a new Service History option in the View drop down menu on the Services and Features page. This option replaces the Service Number History option and Pricing Plan History option (introduced with FR 3008 in version 20.4). Selecting Service History displays an enhanced Service History view that lets you toggle between Service Number History (default), Pricing Plan History (FR 3008), Plan History (FR 3153) and Starting Code (FR 3009) grids.
	FR 3010	View suspend/hotline information on service – For accounts with suspended or hotlined services, the Services and Features and Service Details views now show Suspend/Hotline Type, Date and Reason. This enhancement saves users from having to go to CostGuard Client to see this information.
	FR 3161	Change Reason History – A new option in the Account menu displays a Change Reason History page, similar to what is available in CostGuard Client.
	N/A (See PR 83316)	Breaking out credit and charge adjustments on invoices – A new Separate Charge Adjustments setting in Customer Care lets you, break out credit and charge (debit) adjustments on invoices viewed in Customer Care Note: CostGuard Client also has a Separate Charge Adjustments setting that performs the same function for invoices viewed on the Client. These settings need to be maintained separately. Along with this new setting on the MANAGE > Settings page, some small changes have been made to better organize information on the page. The new Separate Charge Adjustments setting is located in a new Invoice section. In addition, the existing Display Invoice PDFs and OSG NPAY Invoice Configuration settings have been moved from the General section to the new Invoice section.
Tickets	FR 3234	Data Lookups for Journals and Follow-Ups – Journal and followup lookups are now available when creating workflow trigger actions.
Orders	FR 3152	Enhancement on recalculating Installment Plan details – The logic in CostGuard Client for recalculating Installment Plan Details has been duplicated and added to the Orders web application to support updating plan details without error when using SetStartDate action from a Workflow. Note: This does not apply to retail installment plans. SetStartDate will throw an error if it is attempting to set the start date of a retail installment plan product.
Bulk Data Import	FR 3196	Customer Alerts – Ability to import Customer Alerts for accounts using Bulk Data Import.
Workflow	FR 3169	Link Reference Field – This will provide enhanced linkage to Workflows from Customer Care and Tickets. In this release Link Reference fields will be visible parameters on the Create Workflow action, but are not intended for use until this functionality is fully develped and released in an upcoming CostGuard release. Additional release information will also be provided at that time.
OnlineBill	FR 3191	Ability to restrict users ability to show inactive E-Pay accounts – Inactive E-Pay Accounts are hidden on the Manage Payment Accounts page by default. This page has a Show Inactive Accounts check box that lets users choose to show inactive accounts. The Config Settings page has a new setting to restrict users ability to show inactive E-Pay accounts. The setting is located in the Payments section and is called Hide Deactivated EPay Accounts. The setting defaults to False meaning the check box is available for users. When this setting is enabled, the Show Inactive Accounts check box on the Manage Payment Accounts page is hidden so that users cannot choose to show inactive accounts.
OnlineBill	FR 3198	Hiding end-dated markets – On the following Admin OnlineBill pages Markets that have passed their expiration date are filtered from the market Drop down: Configurations Settings Image Management Styling Console Advanced Styling Console Menu Configuration
Payment Processing	AR 8418	Automated action on declined E-Pay payments – This provides a process within CostGuard to take action on declined E-Pay payments. For instance, you can configure the system to retry processing a declined credit card transaction a specified number of times, under specified payment gateway decline error conditions. This helps ensure a customer does not get into dunning due to a temporary payment issue and is prematurely hotlined. You can also set up a process for handling declined ACH payments (it is recommeded not to retry ACH payments, but rather to send a notification or similar functionality).
Treatment	FR 3213	Visual Indication that a Payment Plan exists on an Account: In CostGuard Client a payment plan icon is shown on the main account page when a payment plan exists on an account In Customer Care an indicator is shown under system notifications if there are active payment plans on an account. Clicking on the indicator takes you to the collections page.
XML Reports	AR 8655	Enhancement to AR 8595 New XML report for circuit services and associated charges – The logic for the Usage Type as MRC Group Summary XML report has been updated. When the Circuit Charge Detail report is enabled, the Usage Type as MRC Group Summary report will exclude all non-usage charges associated to services that base service type = Dedicated.
Security	FR 3082	Internal Framework updates to support future enhancements.
Realtime Provisioning	FR 3190	Improved authorization mechanisms – Realtime provisioning scripts have been updated to improve the authorization mechanisms in place. This was done to enhance the security process and streamline environment refreshes. No customer action is required.