CostGuard Version 19.7 Details

Article Contents

CostGuard Version 19.7 Core Release Bulletin

Change Orders:

Functional Area	AR/FR	Description
Customer Care	AR 8308	Notification for expired or soon to expire recurring credit card account – Users with Manage Settings permission in Customer Care can enable/disable expired card notifications
Orders	FR 2990	Creating Direct Invoice orders – Charges for designated Direct Invoice products are billed to the account in CostGuard, and carriers can send an invoice for the Direct Invoice products outside the normal bill cycle.
Notifications Management	AR 8234	Viewing and resubmitting Communications-generated notifications in CostGuard Client and Customer Care – This is an enhancement to the initial release of support for Communications-generated notifications provided in 19.6. With the 19.7 release, the ability to view and resubmit these notifications in both the Client and Customer Care will help service reps assist subscribers with questions regarding notifications.
Orders	AR 8328	Restricting actions on child-level SKUs – This lets you prevent unauthorized users from performing diconnect/reconnect actions on child-level SKUs independent of their parent Service or Package. This applies to Customer Management orders in CostGuard Client and to the Orders Web application.
Tickets	FR 3064	Ability to Edit and Replace existing documents – Prior to this release, users could only add and delete documents in Tickets. Now users can edit and replace existing documents.
OnlineBill	FR 3064	Ability to remove unlinked users – Lets admin users clean up records that persist when an OnlineBill user is deleted in SaaS Security, but the associated record in the UserCustomer table is not removed.
OnlineBill	AR 8453	Preventing customers from turning off Autopay – A new setting for Enforce Autopay lets you prevent customers from turing off Autopay. The setting defualts to False, meaning customers will be permitted to toggle this setting by default.
Communications	AR 8457	Ability to send treatment e-mails to billing contacts (previously the only option was to send to the primary contact).
Address Validation	FR 3053	Update USPS Address Validation DLLs (provided in a V19.6 service pack) – Current DLLs will stop working as of 8/8/19.
Process Automation	AR 8347	Monitor background payment processing – This provides a Trigger to log data such as records processed, skipped, etc for background payment processes. The HTTP Action to send information and email notifications from Communications can be configured to consume the Trigger.
Payment Processing	AR 8403	Payment Account Transaction Created Trigger added to CostGuard Client to include firing the trigger when E-Pay runs as part of a bill run.
Retail Installment Plans	AR 8436	Down Payment Amount field supports decimal (currency) values – Allows entry of a 2-decimal value (e.g. 12.25) rather than restricting the entered amount to an integer.
Customer Management	AR 8333	Avoid double-billing on reconnect orders – This is to help avoid double-billing charges on reconnecting a service or package when it has products configured to not credit on disconnect.