CostGuard 21.3 Details

Two new user permissions let you break out authorization for adding and managing documents separately:

• Add documents – Lets you add a document using the Attach Documents button in the document tray.
• Manage documents – Lets you edit, replace and delete a document using the icons in the document tray.

The ability to add and manage documents was previously granted for Roles having the Allow Logon permission. Going forward after taking this release, Roles that have the Allow Logon permission will need to be updated with the Add documents and/or Manage documents permissions as needed.

This functionality was originally released for the Inventory and Orders web modules in CostGuard release 20.11. In CostGuard 21.3 this functionality also applies in Customer Care and Tickets (now covering any web module that supports viewing and attaching documents).  In particular roles related to Customer Care Admin, Customer Care Sales Agent and Tickets should be updated.

When a service is disconnected the location must be removed from the service to return inventory to the proper status. Prior to this release, the step could only be completed manually. If this step was missed, the inventory remained in an undesirable state and was difficult to identify once the order moved forward.

With this release users can automate removal of locations from services as part of their order processing through a new Workflow action. This can eliminate manual overhead and improve accuracy when processing orders where locations and equipment must be removed from services.

The automation removes the location(s) and assigned equipment to the appropriate status based on configuration. Users are informed of the updates that were made. If an error occurs when the automation attempts to complete, users are made aware of the reasons why the automation failed. The system logs the updates to Inventory history. This history displays when viewing the equipment.

This platform supports provisioning of services and features via order workflows. Benefits include:

• Improved availability and scalability
• Reducing calls into IDI support for assistance in setting up and managing provisioning
• Reducing the need for Adaptive Requests to update provisioning scripts
• Helping CostGuard user’s to be more self-sufficient in troubleshooting, and reducing the time to diagnose issues

Note: This functionality requires at minimum, CostGuard version 21.2.

The Embedded Universal Integrated Circuit Card (eUICC) also known as an Embedded SIM (eSIM) is replacing the plastic SIM card currently used in a majority of devices. With this release (21.3) the following areas in CostGuard software have been enhanced to let wireless carriers offer devices that use SIM card and/or eSIM:

• Product Catalog – Lets you configure devices to use electronic SIM or SIM card or both.
• Device Management – Supports entering EID for eSIM devices rather than EMEI or ESN/MEID as required for SIM card devices in Add/Edit and Search dialogs.
• SIM Management – A new column in SIM Search results shows whether the device is configured for eSIM, SIM card only or both.
• Customer Management – Supports viewing/editing EID on add service and swap equipment orders as well as on the service itself (Edit Service > Equipment tab).

Note: There will be additional enhancements to support eSIM in upcoming releases.